How to file a Grievance
The Lancaster Cancer Center strives to create a harmonious working relationship between patients and staff members. Patients have a right to be free of mistreatment, neglect or verbal, mental, sexual, and physical abuse. Patients will be given the opportunity to report any grievances and be acknowledged with a response within 48-72 hours by the Compliance Office (Lori Gerhart BSN, RN, OCN.
Patient Incident Forms may be requested by a patient, family member, or outside vendor by asking any staff member. Patient Incident Forms are found in the staff directory.
The Administrative Staff
Hyatt P. DeGreen III, DO (Tracy)–Owner
Lori Gerhart BSN, RN, OCN–Clinical Director
Sharon Strohl–Office Manager